Clear Text and Layout
We use readable text, clear headings, consistent page layouts and straightforward language.
Accessibility
Accessible Service for Every Customer
United Home Services is committed to providing an inclusive and accessible experience for customers, website visitors and members of the public.
Last updated: August 2, 2026
Accessibility Matters
Customers should be able to understand our information, request service and communicate with our team.
Our Commitment
Removing Barriers from the Service Experience
We want customers to be able to access information, communicate with our team and request home services in a way that works for them.
We aim to identify and address accessibility barriers in our website, communications and customer-service practices. When a standard method does not meet a customer’s needs, we will work with the customer to identify a reasonable alternative.
Accessibility is an ongoing process. We will continue reviewing the website and service experience as our business develops.
Website Accessibility
Features Designed to Make the Website Easier to Use
We are working to make our online information and service forms usable by as many customers as possible.
Keyboard Navigation
Interactive elements are designed to support navigation using a keyboard where reasonably possible.
Visible Focus Indicators
Buttons, links and form fields include visible focus styles to help customers understand their current position.
Image Descriptions
Meaningful website images include alternative text intended to describe their purpose or content.
Mobile-Friendly Pages
The website is designed to remain readable and usable on phones, tablets and desktop computers.
Accessible Forms
Form fields include labels, instructions, required-field indicators and validation messages.
Accessible Customer Service
Supporting Different Communication and Service Needs
Customers may communicate with us by website form, email or phone. Let us know when an accessibility need affects how you receive information or arrange a service.
- Provide services in a way that respects dignity and independence
- Communicate in a manner that considers individual accessibility needs
- Provide information in an accessible format when reasonably requested
- Allow support persons, service animals and assistive devices where applicable
- Review accessibility feedback and address barriers where reasonably possible
- Continue improving the accessibility of our website and customer experience
Request an Accessible Format or Communication Support
Contact us and explain what format or communication method would help you access the information or service.
Larger-print documents
Plain-language explanations
Information provided by email or phone
Help completing an online form
Additional time to review service information
Another reasonable communication format
Contact Us
Request Assistance or Share Accessibility Feedback
Tell us about an accessibility barrier, request another format or ask for help using the website.
Known Limitations and Ongoing Improvement
Although we aim to provide an accessible website, some content, third-party services or older materials may not yet provide the same level of accessibility.
Third-party services, including form processors and social-media websites, are operated independently and may have their own accessibility features and limitations.
Contact us when you encounter a barrier. Please identify the page or feature involved and describe the assistance or alternative format required. We will review the request and respond as soon as reasonably possible.
Alternative Access
When website content cannot be accessed, we may provide the information through another reasonable method, such as by email, phone or an accessible electronic document.
Need Help Accessing Our Services?
Contact us with the support or format you need, and we will work with you to find a reasonable solution.