Legal Information
Privacy Policy
This policy explains how United Home Services collects, uses, shares, protects and retains personal information.
Effective date: August 2, 2026
Our Privacy Commitment
United Home Services respects the privacy of customers, website visitors and individuals who contact us. We collect only the information reasonably required to respond to requests, arrange services and operate our business.
This Privacy Policy applies to information collected through our website, booking forms, contact forms, phone calls, emails, social media communications and service interactions.
1. Information We Collect
United Home Services may collect personal information when you contact us, request a service, submit a booking form or communicate with us.
- Your full name
- Phone number and email address
- Service address and city
- Preferred appointment date and time
- Details about the repair, renovation or service requested
- Photos or files you choose to upload
- Messages and other information you voluntarily provide
2. How We Collect Information
We collect information directly from you when you complete a website form, call us, email us, communicate through social media or otherwise request information or services.
Our website may also collect limited technical information through standard website technologies, such as browser type, device information, pages visited and general usage information.
3. How We Use Your Information
We use personal information only for reasonable business purposes connected with providing and managing home services.
- Responding to questions and service requests
- Reviewing project details
- Scheduling appointments
- Preparing estimates or quotations
- Communicating about existing bookings or projects
- Providing requested repairs, maintenance or renovation services
- Maintaining business and service records
- Improving our website and customer experience
- Meeting legal, regulatory or insurance requirements
4. Consent
By submitting information through our website or communicating with us, you consent to the collection, use and disclosure of that information for the purposes described in this policy.
You may withdraw your consent where permitted by law. Withdrawing consent may affect our ability to respond to a request or provide a service.
5. Service Providers
We may use trusted third-party service providers to operate our website, process contact forms, manage communications, store records or support business operations.
Our website currently uses Web3Forms to process booking and contact-form submissions. Information entered into those forms may be transmitted through Web3Forms before being delivered to United Home Services.
Service providers are expected to use personal information only for the services they provide and to protect it appropriately.
6. Sharing Personal Information
We do not sell or rent customer personal information.
We may share information only when reasonably necessary to provide a requested service, manage our business or comply with legal obligations.
- With employees, contractors or service professionals involved in the requested work
- With website, email, form-processing or technology providers
- With insurers, legal advisers or professional advisers when necessary
- When required by law, court order or government authority
- When necessary to protect customers, our business or the public
7. Marketing Communications
Submitting a booking or contact request does not automatically subscribe you to promotional emails or text messages.
We will obtain the appropriate consent before sending commercial electronic messages where required. Marketing messages will include a way to unsubscribe.
8. Information Retention
We retain personal information only for as long as reasonably necessary to provide services, maintain business records, resolve disputes and meet legal, tax, insurance or regulatory requirements.
Information that is no longer required will be securely deleted, destroyed or anonymized where reasonably possible.
9. Security
We use reasonable administrative, technical and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.
No internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should avoid sending highly sensitive information through ordinary website forms or email.
10. Cookies and Website Analytics
Our website may use essential cookies or similar technologies required for website operation, security and performance.
If analytics, advertising or additional tracking tools are added later, this policy and any required consent notices will be updated.
11. Third-Party Links
Our website may contain links to social media platforms or other third-party websites. United Home Services is not responsible for the privacy practices, security or content of those external websites.
Customers should review the privacy policy of each third-party service they use.
12. Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or to ask that inaccurate information be corrected.
We may need to verify your identity before processing a privacy request. Access may be limited where permitted or required by law.
13. Children's Privacy
Our services and website are intended for adults arranging home services. We do not knowingly collect personal information from children without appropriate authorization.
14. Changes to This Privacy Policy
We may update this Privacy Policy when our services, website practices, service providers or legal obligations change.
The updated version will be posted on this page with a revised effective date.
Contact Us About Privacy
Contact United Home Services with questions about this policy, our information-handling practices or personal information associated with your service request.